Date: Thursday, November 21, 2024
 
Time: 12:00 – 1:00 p.m.
 
Topic: Stronger Together: CAHAM's Invitation to Engage and Connect

Overview:  
Join us for an exclusive presentation of the CAHAM organization, where we will dive deep into our mission, vision, and the invaluable work carried out by our various committees. This event offers a unique opportunity for you to learn about the myriad ways you can become involved and contribute to our vibrant community.

During the presentation, we will provide a comprehensive review of our active committees, highlighting their roles and ongoing projects. Whether you have a passion for advocacy, education, membership outreach, or policy development, there is a place for you within CAHAM to make a meaningful impact.  Explore the numerous opportunities to join our committees, where you can collaborate with like-minded professionals, develop new skills, and drive positive change within our organization and beyond. Your participation will not only enrich your professional journey, but also help further our collective goals.


Thursday, October 17, 2024 at 12:00 p.m.
Topic: Banner Health's Patient Access Cash Acceleration

Transforming Patient Access Services at Banner Health to optimize Pre and Point of Service Collections utilizing Curae technology
 
Learning Objectives:

• Understand a best practice Patient Access collection workflow
• Identify people, process, and technology barriers to success
• Action plan to improve collections and track results

Thursday, May 16, 2024 - 12:00 p.m.
Topic: Meeting and Exceeding Industry Benchmarks: Kern Medical's Prior Authorization Triumph

For decades, the U.S. healthcare industry has struggled to deliver high-quality patient outcomes at costs as low as those of other developed countries. Much of the U.S. healthcare industry’s cost burden stems from administrative expenses, and prior authorization management sits at the top of the list of avoidable costs. Beyond cost, prior authorization and referral management are the largest sources of revenue cycle complexity and frustration for most healthcare organizations.

In this session led by Kern Medical’s Edward Din and Amber Teves, learn how your organization’s prior authorization workflows and processes directly impact your ability to meet and exceed industry best practices and internal benchmarks. The duo, alongside Dr. Steve Kim, CEO and Co-founder of Valer, will share how to tactically streamline the prior authorization process with automation, considerations for effective ongoing measurement, and how to empower staff with tools that boost efficiency and decrease administrative burden.

 Learning Objectives:

1. How to tactically streamline prior authorizations
2. Ways to achieve and measure operational excellence
3. How to optimize staffing & reduce administrative burdens through technology

 Recorded Webinar


Thursday, April 18, 2024 - 12:00 pm
Topic: How Lehigh Valley Health Network and Others are Increasing Revenue while Addressing Patient Affordability

Lehigh Valley Health Network and providers across the country are changing the way they think about post-insurance patient collections.
 
Affordability is now the leading cause of declining out-of-pocket collections. The shift in financial burden to the patient has changed payment behavior and has resulted in a third of people avoiding care all together. Consequently, provider revenue and patient health are negatively affected.
 
In this webinar, you'll learn how to increase out-of-pocket collections 40-60 percent while generating one of the highest patient satisfaction scores in the country.

Objectives:

1. Explore the root causes of patient payment affordability, and how changing patient payment behavior can improve the financial strength of providers.
2.  Learn how to enhance the patient's financial experience while reversing their tendency to avoid care due to financial worries. 
3.  Strengthen your brand and become a destination of choice for members of your community.

Recorded Webinar


Thursday, March 21, 2024 - 12:00 pm
Topic: Patient Access and How AI Applications Can be Successfully Integrated
Description: This is an educational program for Patient Access and related departments. In this program we will cover: 

• AI applications and a non-technical definition of each one
  • Speech AI
    • Natural Language Processing
    • Automatic Speech Recognition
  • AI Vision
  • Conversational AI
  • Decision trees and Robotics Process Automation
• Patient Access functions that do and do not lend themselves to AI
• Examples of the many uses of AI in Patient Access
• Working with Information Management to implement AI solutions
• AI vendors and what to look for when selecting a product

Thursday, February 15, 2024 - 12:00 pm
Topic: CAHAM 101
Description:  
Have you ever wondered about the CAHAM secret? It’s YOU! Join us for a CAHAM 101 webinar to learn more about our organization. This is an opportunity to meet the board of directors and the committee chairs. Learn about the various opportunities to get involved while enhancing your career and personal goals. We are committed to patient access education. We welcome you and look forward to your participation!

Board Members
President - Terry Closson
Vice President - AC James
Secretary - Lena Watts
Treasurer - Lynn Otani

Committee Chairs
Membership - Sandra Thomas
Education - AC James
Local Programs/Certification - Lynn Otani
Technology - Nino Pongos and Lena Watts
Social Media - Rose Cobery
Webinars - Julie Haluska

Recorded Webinar

Thursday, October 19, 2023 - 12:00 pm
Topic: Horsepower Without the Horse:  Speeding and Simplifying Prior Authorizations

Description:  
Join CAHAM for a discussion focusing on the important role technology can play today in automating prior authorizations and referral management.